IT Support Background.

CRM & Automation Focus.

I have a background in IT support and business systems, with hands-on experience working with computers, networks, databases, business applications, and data management.

Over time, I became interested in CRM systems and business automation because I enjoy finding ways to make repetitive processes simpler and more efficient.

Today, I am focusing on GoHighLevel, CRM management, funnels, workflow automation, and technical virtual assistance.

MY BACKGROUND

IT Support

  • Technical support

  • PC and laptop troubleshooting

  • Printer troubleshooting

  • Basic networking

  • Windows systems

  • Software troubleshooting

  • SQL Server

  • Business applications

Business & Data Systems

  • SQL Server

  • SAP

  • Data entry and data managementBasic networking

  • Excel

  • CRM systems (SAP B1)

  • Business process support

CRM & Automation

  • GoHighLevel

  • CRM setup

  • Funnels

  • Pipelines

  • Appointment automation

  • Workflow automation

  • Email follow-ups

  • Zapier

  • Google Forms & Google Sheets

MY APPROACH

Understand →

Identify the business process and the problem that needs to be solved.

Build →

Create the funnel, CRM structure, workflow, and automation.

Test →

Test the system using different customer scenarios.

Improve

Troubleshoot problems and improve the process where needed.

WHY WORK WITH ME?

Technical Mindset

My IT background helps me understand systems, troubleshooting, data, and business processes.

Detail-Oriented

I pay attention to how different parts of a CRM and automation system connect.

Problem Solver

I enjoy troubleshooting when something doesn't work as expected.

Always Learning

I continuously develop my skills in GoHighLevel, CRM systems, automation, and other business tools.

CURRENT FOCUS

GHL / CRM Automation VA

I am currently focused on helping businesses with:

GoHighLevel Setup

CRM Management

Funnel Building

Appointment Automation

Workflow Automation

Lead Management

Follow-up Systems

Technical VA Tasks

Henricho

CRM & Automation VA

Helping businesses organize leads, automate follow-ups, and streamline booking processes.

© 2026 Henricho | CRM & Automation Portfolio